Returns & Refund Policy
Our artisan thekua is prepared fresh with pure ghee and no chemical preservatives. Here is how we guarantee your satisfaction.
Damaged or Tampered Product Process
While we take utmost care with food-grade multi-layer hermetic packaging, if your shipment arrives damaged during transit, we have a 100% stress-free resolution.
Document Within 48 Hours
Take a clear photo or short unboxing video of the damaged box, courier shipping label (with AWB number), and damaged thekua.
Reach Customer Care
Send the details along with your Order ID (e.g. MPT-XXXXX) via WhatsApp to +91 9473162895 or email to info@manpasandthekua.com.
Instant Resolution (24h)
Choose between an immediate 100% Free Replacement dispatched via express courier, or a Full Refund credited to your original payment mode.
Perishable Food & Return Guidelines
Because ManPasand Thekua is an authentic edible food confectionery crafted with perishable natural ingredients (Shudh Desi Ghee, Organic Gur, Wheat Flour) and prepared without chemical preservatives, we cannot accept physical returns of food items once delivered for safety and hygiene standards regulated by FSSAI.
However, our customer satisfaction promise stands firm: if you experience any issue with taste, quality, packaging, or incorrect items received, reach out to our team within 48 hours for immediate replacement or refund.
Order Cancellation
- Before Dispatch: You may cancel your order at no cost within 4 to 6 hours of placement, before your batch is packed and handed to the courier partner. To cancel, WhatsApp or call +91 9473162895.
- After Dispatch: Once your consignment has been handed to our courier partner and an AWB tracking code has been issued, orders in transit cannot be cancelled.
Refund Processing Timelines
Once an approved refund is initiated:
- Prepaid Orders (PayU UPI / Cards / Net Banking): Credited directly to your original payment source within 3 to 5 business days, in compliance with banking cycles.
- Cash on Delivery (COD) Orders: Transferred directly to your verified bank account or UPI ID (Google Pay, PhonePe, Paytm) within 24 to 48 hours after customer confirmation.